Shipping Policy

This policy explains how CRESTMONT HOLDINGS LLC (“CRESTMONT HOLDINGS”, “we”, “us”) processes and ships orders placed on this website.

Processing time and delivery time

Getting an order to you happens in two stages, and the estimates below apply to each stage separately:

• Processing time — preparing your order and handing it to the shipping service: 1–2 business days. Orders are processed only after payment is confirmed. Business days exclude weekends and U.S. federal holidays.
• Estimated delivery time — transit after dispatch, within the United States: typically 3–7 business days.

Estimated delivery times begin after an order has been processed and dispatched. Delivery dates are estimates, not guarantees. Weather, shipping-service volume, address problems and other events outside our control can cause delays. If we expect a significant delay in processing your order, we will email you.

Where we ship

We currently ship to addresses within the United States only. International shipping is not available at this time, and checkout will not accept addresses outside the United States.

P.O. boxes and military addresses

We can’t currently promise delivery to P.O. boxes or APO/FPO/DPO addresses. If you need to use one, please contact us before ordering.

Shipping costs

Shipping costs are calculated and displayed at checkout, based on the shipping method, before you pay. We do not add shipping charges after an order is placed.

Tracking

When your order ships, we email a shipping confirmation to the address used at checkout. Orders are shipped with the shipping service selected for your order, and tracking information is provided when the shipping service used for the order supports tracking. Orders containing several items may arrive in more than one package. You can also request a status update from our order tracking page.

Cancellations and address changes

You may request a cancellation or a shipping-address change before the order has entered fulfillment. Please contact us at support@crestmontshop.com as soon as possible with your order number. Once an order has been processed for shipment, it may no longer be possible to cancel it or change the address, so we can’t guarantee that every request can be completed. If an order can’t be canceled, it may be eligible for return under our Return & Refund Policy.

Please check your shipping address carefully at checkout. If a package is returned to us because the address was incorrect or incomplete, or because it was refused or unclaimed, we will contact you about the options.

Delivery issues

Delayed packages

If your tracking information hasn’t updated for several business days, or your package is well past its estimated delivery time, contact us and we will look into it with the shipping service.

Packages marked delivered but not received

Please check around your property and with neighbors or building management, and allow one business day, as packages are sometimes marked delivered early. If it still hasn’t arrived, contact us and we will investigate with the shipping service.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us at support@crestmontshop.com within 7 days of delivery with your order number, a description of the issue and photographs showing the damage or the incorrect item, where reasonably applicable. Depending on the circumstances and product availability, support may offer a replacement, a refund or another appropriate resolution. A replacement depends on the item being available. Full details are in our Return & Refund Policy.

Customs, duties and import taxes

We do not currently ship outside the United States, so customs duties and import taxes do not apply to orders from this website.

Contact

If you have questions about this policy, contact us: