Return & Refund Policy

This policy explains which items can be returned, how to start a return, how damaged or incorrect items are handled, and how refunds work for orders placed with CRESTMONT HOLDINGS LLC.

Return window

Eligible items may be returned within 30 days after delivery, based on the delivery date shown in the tracking information. Not every product is eligible: whether an item can be returned is shown on its product page before you buy.

Return eligibility

To be eligible for a standard return:

• The item is unused.
• The item is in the condition in which it was received.
• Original packaging is included, where applicable.
• Proof of purchase or order information may be required.

If a returned item doesn’t meet these conditions, we will contact you before deciding how to proceed.

Non-returnable items

The following cannot be returned through the standard return process:

• Gift cards, if gift cards are introduced in the future
• Products identified as final sale or non-returnable on the product page before purchase

This does not affect how we handle items that arrive damaged or incorrect, described below.

How to request a return

1. Contact customer support at support@crestmontshop.com with your order number, the items you’d like to return and the reason.
2. We’ll confirm whether the items are eligible and email you return instructions.
3. Pack the items securely, in their original packaging where applicable, and ship them as instructed. We recommend a trackable shipping method.

Please don’t send items back without contacting us first. Our business mailing address is not a returns location. Contact customer support for return instructions.

Return shipping and fees

For change-of-mind returns, you are responsible for the cost of return shipping unless we state otherwise.

We do not charge a restocking fee.

Damaged or incorrect items

If an item arrives damaged, or you receive an incorrect item, contact us at support@crestmontshop.com within 7 days of delivery and include your order number, a description of the issue and photographs showing the damage or the incorrect item, where reasonably applicable.

Our support team will review the issue and determine the appropriate resolution. Depending on the circumstances and product availability, we may offer a replacement, a refund or another appropriate resolution. A replacement is possible only if the item is available. You won’t necessarily need to return a damaged or incorrect item — we’ll tell you if we need it back. When a return is required for an incorrect item, or for damage we verify occurred before delivery, CRESTMONT HOLDINGS LLC covers the reasonable cost of return shipping.

Refunds

After we receive and inspect your return, we’ll email you to confirm whether the refund is approved. For approved refunds, our processing period is 5–10 business days. This is the time it takes us to issue the refund.

Refunds are normally issued to the original payment method used for the order. After we issue a refund, your bank or payment provider may need additional time to post the credit to your account, so we can’t give an exact date for when it will appear.

Exchanges

We don’t offer direct exchanges at this time. If you’d like a different product or variant, you can return an eligible item under this policy and place a new order. This doesn’t apply to damaged or incorrect items, which support resolves as described above.

Order cancellation

You may request a cancellation before the order has entered fulfillment. Contact us at support@crestmontshop.com as soon as possible with your order number. Once an order has been processed for shipment, it may no longer be possible to cancel it, so we can’t guarantee every cancellation request can be completed. If we do cancel an order you have paid for, we refund the full amount to the original payment method.

We may cancel an order ourselves — for example, if an item is unavailable, a pricing error has occurred or the order can’t pass our payment security checks. If we cancel an order after payment, we’ll notify you and issue a full refund to the original payment method.

Your legal rights

This policy doesn’t limit any rights you may have under applicable consumer protection laws.

Contact

If you have questions about this policy, contact us: