Frequently asked questions

No. We offer guest checkout. Your order confirmation and receipt are emailed to the address you enter at checkout.

You may request a cancellation or shipping-address change before the order has entered fulfillment. Contact us as soon as possible with your order number. Once an order has been processed for shipment, changes or cancellation may no longer be possible, so we can’t guarantee every request. See cancellations and address changes.

The product is being prepared for launch and can’t be ordered yet. Its full details and photography will be published on the product page before it goes on sale.

It’s shown on the confirmation page after payment and in your confirmation email. Order numbers start with “CH-”.

The payment methods available for your order are shown on the secure checkout page. Availability can depend on your location and order. See our Payment Policy.

Card details are entered on our payment processor’s hosted checkout page over an encrypted connection. They are not sent to or stored on our website.

Your payment is taken when you confirm your order on the checkout page. Orders are processed only after payment is confirmed.

If sales tax applies to your order, it is shown at checkout before you pay.

Orders are processed within 1–2 business days. Estimated US delivery is then 3–7 business days after dispatch. Estimated delivery times begin after an order has been processed and dispatched. Delivery dates are estimates, not guarantees.

We currently ship to addresses within the United States only.

Shipping costs are calculated and displayed at checkout, based on the shipping method, before you pay. See our Shipping Policy for details.

Contact us at support@crestmontshop.com within 7 days of delivery with your order number, a description of the issue and photographs showing the damage or the incorrect item, where reasonably applicable. Depending on the circumstances and product availability, support may offer a replacement, a refund or another appropriate resolution. For late or missing packages, see delivery issues.

Eligible items can be returned within 30 days after delivery if they are unused and in the condition received. Final-sale items are marked on the product page and can’t be returned. Read the full Return & Refund Policy.

Contact customer support with your order number and the items you’d like to return. We’ll confirm eligibility and send return instructions. Please don’t send items back without instructions.

We don’t offer direct exchanges at this time. Return an eligible item under our Return & Refund Policy and place a new order for the product or variant you’d like.

For change-of-mind returns, return shipping is your responsibility unless we state otherwise, and there is no restocking fee. If we need an incorrect item, or one with damage we verify occurred before delivery, sent back, we cover the reasonable return shipping cost.

After we receive and inspect an approved return, we aim to issue the refund within 5–10 business days, normally to the original payment method. Your bank or payment provider may then need additional time to post the credit.